EIHAL

Introduction

Dear customer, we are pleased with your interest in protecting your data, and we would like to provide you with an overview that you can easily understand to know the mechanism of protecting your data with us. Our main goal is to provide you with a distinctive experience and maintain your privacy and the confidentiality of your data. Your trust in our products helps us to provide our services at a level that satisfies you.

This Privacy Policy applies to your use of the platform and electronic application: Eihal Platform and Application.

Eihal has the discretion to update this Privacy Policy at any time in accordance with the legal provisions, and we will notify you of any significant changes, such as changes to the purpose of processing or new purposes for it. In this case, we will not process your personal data without obtaining your consent to the amendments.

The officially registered Ihhal trademark

Changes to the Privacy Policy

Eihal has the discretion to update this Privacy Policy at any time in accordance with the legal provisions, and we will notify you of any significant changes, such as changes to the purpose of processing or new purposes for it. In this case, we will not process your personal data without obtaining your consent to the amendments.

Accept the privacy policy

Your use of the Eihal platform or application indicates your acceptance of our privacy policy and the controls and conditions governing the use of the Ihlaal platform and application. If you do not agree to this policy, you must not benefit from our services. Your continued use of the application or platform after the announcement of changes to this policy or to the controls and conditions of use of the application will be considered your acceptance of these changes.

Data we collect

Personal and non-personal data are collected in strict accordance with legal controls. The amount and type of data collected by Eihal depends on the nature of the interaction and the service requested. Therefore, we only process your data within the legal framework where the processing of such data can reasonably be expected. If, in the course of our assessment, we come to the conclusion that the processing cannot reasonably be expected, we will only carry out the processing after obtaining your express consent.

How do we use the data collected?

Eihal collects and uses user data for the following purposes:

Providing and improving the quality of service provided by medical staff, experts and contractors, to help you find the right doctor and provide valuable health answers and information.
Improve customer service and experience.
Preparing scientific research and statistics without using personal information.
Sending emails for promotional and marketing purposes, responding to your inquiries or comments, or keeping you informed of the latest news about the company or its products.
Protect the platform, application and its users from suspicious uses.

How we protect your data?

Protecting your data is very important to us. We follow proper procedures and security standards in collecting, storing and handling your data, in order to protect it against unauthorized access, modification, disclosure or destruction. Sensitive and private data is exchanged between Eihal and its users through secure communication channels and is encrypted and protected through approved digital methods and techniques, including the use of local servers in the Kingdom of Saudi Arabia to store information about users and customers.

Data sharing

We at Eihal do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, affiliates and advertisers for the purposes outlined above. A third party may be used to assist us in facilitating our operations or administering certain activities on our behalf in order to improve the quality of the service provided. Some of your data may be shared with this third party for those specific purposes. Including the use of health data to prepare scientific research and statistics with medical bodies and associations, without using information of a personal nature or that may facilitate the identification of the customer at all.

Certain personally identifiable information or potentially personally-identifying information may be disclosed only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of the Company, third parties or the public at large.

Cookie Policies

To make the experience of using the Eihal Platform and App attractive and to enable the use of certain functions, we use so-called cookies on different pages. These are small text files that are stored on your browser. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser. Other cookies remain on your browser and allow us or our affiliates to recognize your browser on your next visit (persistent cookies). You can adjust your browser settings so that you are informed about the setting of cookies and can individually decide whether to accept them or not to accept them in certain cases or in general. Not accepting cookies may limit the functionality of the Site or App.

Third Party Sites

Users may find advertisements or other content on the Eihal Platform or App that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, or other third party entities. Please note that we do not control the content or links that appear on those sites and are not responsible for the practices employed by websites linked to our Site. These sites and services have their own privacy policies and terms. Browsing and use of other sites, including sites that link to the Eihal Platform or App, is subject to the terms and policies of those sites.